ERMODA Insights https://ermoda.com/insights Notes, essays and news from ERMODA on keeping business promises, from said to done. en-us “Finished.” https://ermoda.com/insights/finished https://ermoda.com/insights/finished A one-word text, an executive event in the morning, and a client update nobody can safely send. Where did this promise break? Thu, 24 Sep 2026 00:00:00 GMT “We’ll do it for free.” https://ermoda.com/insights/well-do-it-for-free https://ermoda.com/insights/well-do-it-for-free A frustrated client, a well-meaning team member and a promise nobody was allowed to make. Where did this promise break? Thu, 24 Sep 2026 00:00:00 GMT Done, accepted, delivered: three different finish lines https://ermoda.com/insights/done-accepted-delivered https://ermoda.com/insights/done-accepted-delivered A task marked done is not the same as a promise kept. Here is how we separate the three, and why it matters when a client calls back. Wed, 23 Sep 2026 00:00:00 GMT IT as HR for AI agents? A good start. Now give every agent a manager. https://ermoda.com/insights/it-as-hr-for-ai-agents https://ermoda.com/insights/it-as-hr-for-ai-agents Jensen Huang says IT will become the HR department of AI agents. We put the idea through the ERMODA Check and found the one step that makes it work. Wed, 23 Sep 2026 00:00:00 GMT Your AI made a promise. Who owns it? https://ermoda.com/insights/your-ai-made-a-promise https://ermoda.com/insights/your-ai-made-a-promise AI tools now answer customers, draft replies and take actions on your behalf. Every one of those can be a commitment. Here is how to make sure someone owns it. Wed, 23 Sep 2026 00:00:00 GMT