Insights
Notes, essays and news from ERMODA on keeping business promises, from said to done.
“Finished.”
A one-word text, an executive event in the morning, and a client update nobody can safely send. Where did this promise break?
“We’ll do it for free.”
A frustrated client, a well-meaning team member and a promise nobody was allowed to make. Where did this promise break?
Done, accepted, delivered: three different finish lines
A task marked done is not the same as a promise kept. Here is how we separate the three, and why it matters when a client calls back.
IT as HR for AI agents? A good start. Now give every agent a manager.
Jensen Huang says IT will become the HR department of AI agents. We put the idea through the ERMODA Check and found the one step that makes it work.
Your AI made a promise. Who owns it?
AI tools now answer customers, draft replies and take actions on your behalf. Every one of those can be a commitment. Here is how to make sure someone owns it.